Frequently Asked Questions (FAQ)
Welcome to the Tech Jogot – টেক জগৎ FAQ! Here, we answer some of the most common questions to help you with your shopping experience. If you don’t find what you’re looking for, feel free to reach out to us at support@techjogot.com or call +880 1908 301100.
1. How do I place an order?
Placing an order is easy! Browse our product categories, select the items you wish to purchase, and click “Add to Cart” button. You can also click “Buy Now” button. Once ready, proceed to checkout, enter your delivery details, and complete the payment.
2. What payment methods do you accept?
We accept various payment methods, including:
- Mobile financial services like bKash, Nagad etc.
- Cash on Delivery (COD) for eligible locations
3. Do you deliver across Bangladesh?
Yes! We offer nationwide delivery across Bangladesh. Delivery fees and times may vary depending on your location.
4. How long does delivery take?
Delivery typically takes 2-5 business days depending on your location. For remote areas, delivery may take a bit longer.
5. How do I track my order?
Once your order has been placed, you will receive a order number via email or SMS. Use this number to track your order status here.
6. Can I cancel my order?
Yes, you can cancel your order before it is shipped. Please contact our customer service team at support@techjogot.com or call +880 1908 301100 to cancel your order. If the order has already been shipped, cancellation will not be possible, but you may return the product after receiving it (subject to our return policy).
7. What is your return and refund policy?
If you receive a defective, damaged, or incorrect product, you can return it within 24 hours of delivery. You must provide an unboxing video to initiate a return or refund. Once the returned item is received and inspected, we will process your refund within 7 business days. Please read our return and refund policies here.
8. Can I pre-order products?
Yes! You can pre-order products by sending a request to pre-order@techjogot.com or can call us on +880 1908 301100. You can also submit your pre-order details here. We will confirm availability and delivery dates with you.
9. Do your products come with a warranty?
Yes, many of our products come with a brand warranty. Warranty details are mentioned on the product page. Please retain the original packaging and warranty card to claim the warranty.
10. How do I contact customer support?
You can reach our customer support team through:
- Email: support@techjogot.com
- Phone: +880 1908 301100 (10 AM to 10 PM)
11. How can I suggest improvements or file a complaint?
We welcome your feedback! If you have suggestions or complaints, please submit it here.
12. Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions on selected products. Stay updated by checking our website for exclusive deals!
